Refund policy

REFUND POLICY

Last Updated: May 2025

At VYNTA Beauty, we believe skincare should help you feel confident in your skin.

That’s why every order of KOEC™ 3D Lifting Cream is backed by our 30-Day Risk-Free Guarantee.

If you’re not completely satisfied with your experience, we’re here to help.

30-Day Risk-Free Guarantee

We proudly offer a 30-Day Money Back Guarantee from the date your order is marked as delivered.

Because skincare results vary from person to person, we recommend giving KOEC™ 3D Lifting Cream at least 2–4 weeks of consistent daily use to fully evaluate your experience, as visible improvements in skin texture, hydration, and firmness may take time depending on individual skin type and condition.

Our goal is simple: to give you enough time to experience the product and decide if it’s right for your skincare routine.

If you’re still not satisfied, our support team is here to help.

Return Eligibility

To be eligible for a refund:

  • Your request must be submitted within 30 days of delivery
  • Proof of purchase is required (order number or confirmation email)
  • The product must not be intentionally damaged, altered, or misused

Because skincare products are personal-use items, products showing excessive use, clear abuse, tampering, or intentional damage may not qualify for a refund.

How To Start A Return

To request a return, please contact our customer support team:

Email: support@vyntabeauty.com
Backup Email: vyntabeauty@gmail.com

Please include:

  • Your order number
  • The email address used for your purchase
  • A brief explanation of your request

Our support team will respond within 1–2 business days with the next steps.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the product and packaging
  • A short description of the issue

Approved claims may qualify for:

  • A replacement product
  • Partial refund
  • Full refund

at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The product arrived damaged
  • The item has a confirmed manufacturing defect

If the issue was caused by our error, we’ll make it right at no additional cost.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After that time, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.

Refund Processing Time

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Please note that banks or payment providers may require additional time to post the refund.

Non-Refundable Situations

Refunds may not be approved in the following situations:

  • Incorrect shipping information provided by the customer
  • Failed delivery due to customer unavailability
  • Refused deliveries without contacting support first
  • Product misuse or improper handling
  • Unauthorized product modifications
  • Returns sent without prior approval

Shipping Delays & Lost Packages

Shipping timeframes are estimates and may occasionally be affected by:

  • Carrier delays
  • Weather disruptions
  • Customs processing
  • Holidays
  • Other circumstances outside our control

If your package appears delayed or lost, please contact us and we’ll gladly assist.

Exchanges

At this time, we do not offer direct exchanges.

If you need help with another order, our support team is happy to assist.

Contact Us

Questions?

We’re here for you.

Email: support@vyntabeauty.com
Backup Email: vyntabeauty@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)